• Don't have access to all the features discussed in the Help Center?

  Poool offers different products, plans, and service levels depending on clients’ needs. Would you like to benefit from features that are not currently enabled in your Dashboard? Feel free to contact your Customer Success Manager or the Poool team at the following address: support@poool.fr (https://downloads.intercomcdn.com/i/o/s22rivig/1920534492/79cf2862d441d067a5eFew readers

• Poool Applications - Initial setup

  Welcome to your Poool Dashboard! 🎉 From the very start of your onboarding, access to the Poool application is created by our teams. You will receive a login email to activate your account. Depending on the product you chose, you will discover Poool Access and/or Poool Engage. Below, we detail some key information about the general configurations of your applications. Manage your profile information At the top of your Dashboard, in the My account section, you can manage your prFew readers

• How to create or duplicate a Poool application?

  When you have access to a Poool application, you can create or duplicate an application independently. In your Dashboard, at the top right, click on the name of the currently open app and select "Create an application." (https://downloads.intercomcdn.com/i/o/s22rivig/1919091461/b296e727ce89939ef411bd1bc80f/Capture+d%E2%80%99e%CC%81cran+2026-01-07+a%CC%80+162154.png?expFew readers

• What differences are there between user roles?

  There are three user roles available in your Poool Dashboard: Administrator Editor Guest Only the Administrator can activate elements and scenarios. Admin role A user with the Administrator role has access to all sections of the Dashboard, both for viewing and editing. They can activate Engage elements and/or Access scenarios. They can also manage their teams by adding new users and assigning them specific permissions. Finally, they can create a new application throughFew readers

• How can I add a new user?

  A new member joins your team? When you are Admin of your team, you can easily add a new user to the Dashboard. First, go to the 'App settings' section. (https://downloads.intercomcdn.com/i/o/774296372/a6a5fcaabbd0e4e17f055021/image.png?expires=1773332100&signature=b92f9815332a1eaca6ef94e7f96b502481c87bad7c536f9bd96dd71a8e43fa2c&req=cycjFMB4noZdFb4f3HP0gI3tcUoKB1vJ2Y2JFew readers