There are three user roles available in your Poool Dashboard:

• Administrator
• Editor
• Guest

Only the Administrator can activate elements and scenarios.

Admin role

A user with the Administrator role has access to all sections of the Dashboard, both for viewing and editing. They can activate Engage elements and/or Access scenarios.

They can also manage their teams by adding new users and assigning them specific permissions.

Finally, they can create a new application through the Dashboard.

Editor role

A user with the Editor role can view all information on the Dashboard (statistics, scenarios, elements) and modify certain components:

• Texts in Poool Access and Poool Engage
• Conditions in Poool Engage
• Steps of a scenario in Poool Access

Only textual elements and the specific characteristics of components can be modified. Anything related to design or appearance can only be changed by an Administrator.

Guest role

Users with a Guest role will have read-only access to all information on the Dashboard. It is impossible for them to edit anything.

If you want to learn more about adding a user, feel free to check out our article How to Add a New User?

Feel free to contact us on Intercom if you have any questions!

Log in to Dashboard

Updated on: 12/03/2026